Position: Director of People and Culture (Staff Member)
Location
Ecuador (Quito, Puyo, Tena, or Lago Agrio) with frequent travel within the country and, potentially, to other countries in the Amazon region.
The Position
The Director of People and Culture supervises and leads the People and Culture team at Amazon Frontlines. Our organization is growing and our team is excited to welcome this new role. The Director of P&C will be responsible for leading the development and implementation of strategic people and culture initiatives (including review and management of the employee manual and accompanying documents, salary scales and benefits, recruiting and onboarding, human resources support, team member review processes, etc) that align with AF’s organizational values, our commitment to our partnerships and our mission, and our high standards of diversity, equity and inclusion. This role ensures that Amazon Frontlines attracts, develops, supports and retains the talent required to achieve our mission and goals.
The Director will employ inspirational leadership and strategic vision to promote team wellbeing and work everyday to drive a culture of respect, excellence, inclusivity, and collaboration.
The Director of P&C will also be responsible for advising the leadership team on integrating organizational values into all operational areas, from internal policies to external strategies. This person will build strong relationships across all levels of the organization and serve as a trusted resource on well-being, professional development, and organizational growth, while working to identify and address potential cultural or communication barriers that may arise within a diverse and multinational team. The Director of P&C will work closely with team leaders and key stakeholders to identify needs, implement creative solutions, and measure the impact of cultural and development initiatives. This position is ideal for someone passionate about professional development and workplace wellbeing, experienced in managing diverse teams, and skilled at designing programs that improve both employee experience and organizational outcomes.
The Ideal Candidate
You’ll have an exceptionally strong background in the work of progressive approaches to people and culture, as well as traditional human resources functions, honed in an NGO or other professional setting. You’ll have experience leading people operations in complex and dynamic settings with clear success, and be organized, kind, diplomatic, dialogue-oriented and a dependable resource within our team.
Key Responsibilities
- Strategic Leadership: As an organizational leader, you’ll manage your team and budget while playing a senior leadership role. You’ll work to identify and track key staff member experience and success indicators in order to inform timely decisionmaking and adaptP&C policy, process and practice to improve outcomes. You;ll be a strategic and thoughtful decisionmaker and a proactive collaborator with other team members..
- Organizational Culture: Develop and sustain initiatives that reinforce team values and cohesion, fostering a collaborative work environment. You’ll bring a clear vision and solutions-oriented approach to building a culture of support, professionalism, and communication within the organization.
- Conflict Resolution: Design and execute strategies to manage and resolve workplace conflicts and ethics,; promoting a clear, constructive and solutions-based approach and ensuring that any conflict, grievance, disciplinary, safeguarding and harassment cases are effectively managed and appropriately resolved.
- Talent Management: Oversee recruitment, selection, and onboarding processes, ensuring that every new hire integrates effectively and receives the necessary support to excel in their role.
- Training and Professional Development: Manage and execute leadership and professional development programs that enhance team skills and strengthen a culture of learning.
- Performance Assessments: Design and oversee performance assessment processes that encourage staff growth and development and contribute to a culture of continuous feedback..
- Benefits Management: Manage a benefits portfolio that is both generous and cost-effective, and focused on the team’s physical, emotional, and professional well-being.
- Safety: Drawing on the expertise of AF’s Security Committee and others, you’ll support drafting of safety and security policies and lead on development of an effective safety and security training program. You may also serve as an emergency contact.
- DEI: You will work with members of the P&C team and other organizational leaders to design and lead diversity, equity and inclusion initiatives, ensuring that hiring, development and retention practices promote representation and equal opportunity at all levels of the organization.
- HR Data and Systems: You’ll administer AF’s HR platforms and work with key staff to maintain accuracy of HR data.
- Global Compensation Benchmarks: Manage AF’s compensation framework, ensuring that compensation for our globally distributed team is fair and equitable; accounts for local practices and variables, and promotes organizational equity.
- HR Policies and Compliance: Ensure internal policies comply with local regulations and align with labor standards, creating a fair and respectful environment and ensuring that effective advice and support are provided to managers and staff on the interpretation and application of policies and procedures and on other HR-related matters. Provide overall leadership and oversight to the creation, updating and budgeting and implementation of policies, including the organization’s safeguarding plan.
Key Skills and Experience
- Significant experience in human resources leadership (at least 5 years working in HR including 3+ years in leadership), with a focus on team culture, well-being and development in multicultural settings.
- Experience developing and managing compensation frameworks for globally distributed teams.
- Proven ability to facilitate effective and sensitive dialogues on key organizational topics such as conflict resolution, constructive feedback, and long-term goal planning.
- Ability to to inspire and motivate team members through proactive, reliable and clear communication, empathy and a people-centered approach.
- This role requires close collaboration with a highly diverse group. You will need to bring practical experience, awareness and sensitivity to the needs and concerns of individuals from different cultures and backgrounds, as well as a commitment to understanding and valuing their experiences as team members and the importance of team well-being to the success of our work.
- Strong organizational, prioritization, planning, and problem-solving skills, with a proven track record of follow-through and effective management in a professional setting.
- Amazon Frontlines is a multilingual team. To be effective in this role, you need to be bilingual in English and Spanish, with advanced communication skills in both languages.
Physical and Travel Requirements
This position involves travel and working in diverse environments. Team members must be able to travel with necessary reasonable accommodations and adapt to physical challenges such as varying climate and terrain conditions, as well as limited access to medical care. Travel may include transportation by foot, canoe, car, and/or small plane to reach remote areas. You will also perform general administrative tasks, such as working for extended periods on a computer and maintaining frequent communication across various online and mobile platforms.
How to Apply
Please submit a one-page cover letter explaining how your experience and skills align with this role, along with your resume, through our employment portal.
Amazon Frontlines is an equal opportunity employer and does not discriminate on the basis of race, national origin, ethnicity, religion, political beliefs, age, gender, sexual orientation or class. Amazon Frontlines is characterized by having a diverse group of people within its different spaces, and we strongly recommend people who belong to indigenous and/or Afro-descendant peoples and nationalities to apply. They will be welcome.
